![]() Unfortunately for sellers, it could be a scam. “Shipping to a different address” – A buyer asking for a purchased item to be sent to a different address is both common and seemingly reasonable. To avoid this scam, payment confirmation should always be checked within PayPal. Trusting the email, the scammed seller sends out the item without actually receiving payment. Following a sale, a realistic-looking PayPal payment notification email is sent to the seller by the fraudster. “The Fake PayPal Notification” – Familiar to most long-term eBay sellers, this scam is simple yet tricks many new sellers every year. On the other hand, one of the most common attempts by fraudsters is also thwarted by PayPal’s Purchase Protection Policy. Some of the top scams against eBay sellers feature the PayPal payment service. Sellers should note that this claim period is significantly longer than eBay’s own Money Back Guarantee. If a buyer believes that the received item is significantly not as described or wasn’t delivered at all, they can dispute the transaction via PayPal up to 180 days after their original purchase. Most items paid for using PayPal are covered by the Purchase Protection Policy. Understanding ‘the other side’ can be handy when dealing with disputes. It is useful for sellers to be aware not just of the specific Seller Protection Policy but also how PayPal safeguards buyers too. ![]() Important – The Seller Protection Policy does not apply to ‘Significantly Not as Described’ disputes. In both scenarios, the payment must be marked ‘eligible’ or ‘partly eligible’ on the Transaction Details Page on PayPal. Unauthorized transactions – Proof of Delivery is required Items not received – as long as sellers can provide online tracking information Sellers are protected against disputes from buyers in these two instances: If the eligibility criteria are met, PayPal promises sellers that they will not be charged whatever the outcome of the dispute. The policy also ensures protection against specific disputes raised by buyers as long as the transaction meets certain requirements. PayPal offers sellers a protection policy that guarantees secure payments and prevents fraud. For sales within the US for example, the fee is 2.9% plus $0.30 USD. The precise fee depends on the country where both the buyer and sell has a PayPal account. The amount charged includes both a percentage of the transaction amount in addition to a flat charge. In addition to those charged by eBay, PayPal fees must be paid for every item sold using the service. With that said, here’s 5 important things to know about the payment monolith that is PayPal. Nowadays, around 80% of all transactions involve PayPal. The longtime relationship with PayPal has enabled electronic payments to soar on eBay – before the merger, online purchases contributed to only less than half of all payments. It is interesting to note that eBay and PayPal were actually in the same group of companies for almost 15 years. ![]() After all, PayPal is one of the top ways to pay for an item on eBay. Using and understanding PayPal is an integral part of being an eBay seller. ![]()
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